**Terms and Conditions for Text Messaging Support**
**Last Updated: [Date]**
Thank you for choosing Nelson Technology Partners for your support needs. By using our text messaging support service, you agree to the following terms and conditions:
1. **Service Overview**
Our text messaging support service allows clients to receive help with product or service-related inquiries. This service is intended to offer quick and convenient assistance, but it may not be suitable for all types of issues. For more complex issues, we may redirect you to phone or email support.
2. **Availability**
Our text messaging support is available Monday to Friday, 9 AM to 5 PM (EST). Messages received outside of these hours may be responded to, or will be responded to on the next business day if not deemed an emergency.
3. **Response Times**
While we strive to respond promptly, response times may vary depending on the volume of requests. Typically, you can expect a response within 30 minutes during our business hours.
4. **Appropriate Use**
Our text messaging service is intended for support purposes only. You agree not to use this service for the following:
– Sending unsolicited or inappropriate content (spam, offensive material, etc.)
– Sharing confidential, sensitive, or personally identifiable information (e.g., credit card details)
– Engaging in abusive, threatening, or harassing behavior toward our support agents
5. **Data Privacy**
By using our text support service, you consent to the collection and use of your personal information (e.g., phone number, name, inquiry details) solely for the purpose of providing support. We are committed to protecting your privacy and will not share your information with third parties without your consent, except as required by law. For more information, please refer to our Privacy Policy.
6. **Message and Data Rates**
Standard messaging and data rates may apply depending on your mobile service provider. Please check with your provider for details.
7. **Limitations of Support**
Our text support service may not be suitable for certain technical or complex issues. In such cases, we may request additional information or ask you to contact us via phone, email, or through our website.
8. **Changes to the Service**
We reserve the right to modify or discontinue the text messaging support service at any time without prior notice.
9. **Limitation of Liability**
We are not liable for any delays, message failures, or service interruptions that may affect your ability to use this service. In no event shall Nelson Technology Partners be held liable for any indirect, incidental, or consequential damages resulting from your use of our text messaging support service.
10. **Termination of Service**
We reserve the right to terminate or suspend your access to this service at any time, particularly in cases of misuse or violation of these terms.
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**Contact Us:**
If you have any questions or concerns about these terms, feel free to contact us at help@nelson.technology or call us at 336-506-0566.
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