VoIP stands for Voice over Internet Protocol. VoIP phone service (sometimes referred to as broadband phone service or digital phone service) is a phone service that operates by using your high-speed Internet connection. There are two types of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a softphone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet. The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network.

Number portability is absolutely possible so you can use the same number you had with your traditional phone provider. there is a small charge for this, but we take care of everything.   You should be aware that number portability is not instant, and can take up to 14 days.

No, you do not need a computer for phone-based VoIP services. However, you do need an existing broadband Internet connection. You can also purchase a dedicated IP phone; but this is not necessary, as we also offer a BYOD option. An ATA can be connected to your existing phone to a high-speed internet connection. With a computer, one can manage and use different features within our service, but owning a computer is not required for VoIP service.

Yes, you can use your VoIP service wherever you travel as long as you have a high-speed Internet connection and either a VoIP phone adapter or our mobile app. Through any of these mediums, calling works just as if you were dialing from your home or business — without incurring additional charges.

Because we provide “Enhanced 911” (E911 ), it allows our VoIP services to seamlessly connect with the 911 dispatch center or to identify your location using VoIP. We will help you to set-up the E911 feature for your service, to link your current and correct physical address when setting your phone service

The quality of VoIP voice has dramatically improved over the past few years. Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.

Please note that voice clarity depends on the speed (and quality) of your broadband connection. If you want to find out whether or not your current broadband connection supports VoIP, give us a call, and we can perform a VOIP test on your network.